RETURN AND EXCHANGE POLICY
RETURN POLICY
Products can be exchanged within 7 days from the date of delivery. Payment Refunds are applicable only in case of damaged products or delivery of wrong products.
Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.
Exchange is allowed with the same or different products
Return/Exchange Intimation: You can call our Support Number or Email Us at support@uneekhub.in within 7 days from delivery date. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
Guidelines for a valid return:
Product should be in original condition
Tags should be retained and returned
Please note that the complete order needs to be exchanged.
CANCELLATION POLICY
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped within 30 hours after the order. We do not accept order cancellation requests after 30 hours. Your entire order amount will be refunded if it is not COD.
You can cancel an order in an easy step:
Call us on our support Number
Email us on support@uneekhub.in
REFUND POLICY
Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
MODE OF REFUND
For both canceled orders & returned products (due to incomplete sets, incorrect style, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of cash-on-delivery (COD) orders, a refund will be done through NEFT.
It would be great if the customer recorded a video while unboxing our product, it would be easier to understand the reason.
We require product images/videos and tags in the below-mentioned cases:
Defective product received – Product video is required.
Wrong product received – Product video is required.
Wrong size received – Both product & Tag images are required.
Unhappy with color, i.e. Faded/Blurred – Only product image required.
Product different from website/doesn’t look the same – Product video is required.
Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited to the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways, and external couriers.
